Shipping & Delivery

Last updated October 19, 2026

Where we ship, what it costs, how long it takes, how your bedding is packed, how tracking works, and what happens if something goes wrong.

At a glance

Where we ship

We ship to street addresses in all 50 US states and Washington, D.C. Our pillows and comforters travel in large boxes with tracked carriers that deliver to a street address, so we do not ship to:

• P.O. boxes;
• APO, FPO or DPO military addresses;
• US territories, such as Puerto Rico, Guam, the US Virgin Islands, American Samoa or the Northern Mariana Islands;
• any address outside the United States.

If an order reaches us with one of these addresses, we email you before shipping to ask for a street address in the 50 states or D.C. If we still cannot ship, we cancel the order and refund you in full. Deliveries to Alaska and Hawaii may take a few extra days.

Shipping costs

Shipping is included in the price; there is no separate delivery charge. That stays true whatever the order contains and however many items are in it, even if it ships in more than one package. Your cart and the checkout page show each item, shipping as included, and the total; any sales tax is added as its own line before you pay.

Import duties and sales tax

Every order ships from our partner warehouse overseas and is imported into the United States. We ship delivered duty paid (DDP): import duties are included in our prices and we pay them. Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full. If you already paid a carrier, send us the receipt and we will refund the full amount.

Sales tax is not included in our prices. Where state law requires us to collect it, it is calculated at payment from your delivery address and shown before you pay.

Processing and delivery times

• Processing: we prepare and ship your order within 1 to 3 business days after it is confirmed.
• Transit: the carrier then takes 7 to 12 business days to deliver it.
• In total: most orders arrive about 8 to 15 business days from order confirmation.

Business days are Monday to Friday, excluding US federal holidays and the public holidays of the country our warehouse is in. The delivery dates shown on product pages and at checkout are estimates based on these times.

How your order is packed

To travel well, pillows and comforters are vacuum-compressed, rolled and boxed. Pillowcases travel flat. An order with several items may come in more than one package, on different days, with a tracking number for each.

When your order arrives, open it carefully and give each pillow or comforter 24 to 48 hours to regain its shape and loft before you decide whether to keep it. Pillows and comforters are not meant to stay compressed for long, so please unpack them within a few weeks of delivery. See Unpacking on our Care & Safety page.

Holidays and busy periods

Orders are not prepared or carried on weekends, US federal holidays or the public holidays of the country our warehouse is in, so those days are not counted in the times above. Around the end-of-year holidays, in bad weather, or when customs runs extra checks, transit can take a few days longer. If a delay goes beyond our estimate, we tell you, as described below.

Tracking

When your order ships, we email you a tracking number and link. The first tracking update can take a few days to appear, because your package leaves from overseas. If your order ships in more than one package, you get a tracking number for each. Carriers usually leave packages at the door without asking for a signature.

Shipping delays and your right to cancel

We ship within the time stated above. If we cannot, we email you before that time runs out. The email gives you a revised shipping date, or tells you if we cannot yet give one, and lets you choose between waiting and canceling your order for a full refund.

• If the revised date is no more than 30 days after the original one and you do not reply, we take it that you accept the delay. You can still cancel at any time before the order ships.
• If we cannot give a revised date, or the delay is longer than 30 days, we cancel your order and refund you, unless you tell us that you want to wait.
• If you cancel, or we cancel, we refund the full amount you paid within 5 to 10 business days.

This follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Address changes and mistakes

Please check your shipping address carefully before you pay. If you need to change it, email us at nzb1383@gmail.com as soon as possible with the full corrected address. We can change it until your order ships, but not after.

If a package comes back to us because the address was incomplete or incorrect, we contact you: we can ship it again once you confirm the address, or refund the products when the package is back with us.

Refused packages

If you no longer want an order that has already shipped, please accept the delivery and return the unused items under our returns policy. It is quicker for you. A refused package travels back to our partner warehouse, which can take several weeks. We refund the products once the package is back with us and checked. The carrier's actual charge to bring it back may be taken off the refund, and we tell you the amount before we refund you. If your cancellation email reached us before the order shipped, nothing is taken off: see Cancellations.

If a box arrives visibly damaged, you can still accept it: take photos and tell us, as described below.

Late, lost or damaged packages

• No tracking movement: if your tracking has not updated for 7 business days, or your order has not arrived within the total time above, email us. We look into it with the carrier.
• Lost in transit: if the carrier confirms that your package is lost, or it has still not arrived once the carrier's search is over (and at the latest 15 business days after the end of the total time above), we reship your order or refund it in full, as you prefer, at our cost.
• Damaged on arrival: keep the packaging, take photos and email us within 7 days of delivery. We replace or refund the item. See Damaged, missing or wrong items.

Ownership of your order, and the risk of loss, pass to you when the carrier delivers it to the address you gave us.

Tracking says delivered, but nothing arrived

1. Check your mailbox, porch, back door, garage, building reception or parcel lockers, and ask your neighbors and the people you live with.
2. Wait one more business day: carriers sometimes scan a package as delivered a little before it actually arrives.
3. Check that the address in your order confirmation is right.
4. If you still cannot find it, email us within 30 days of the delivery date shown in tracking, with your order number.

We then open a search with the carrier and keep you informed. If the carrier finds the package was delivered to the wrong address, or confirms it is lost, we reship your order or refund it in full. If the carrier confirms delivery to your address, we share its proof of delivery with you and help you look further; we may ask you to file a report with the carrier or your local post office.

Questions

Email us at nzb1383@gmail.com with your order number. We reply within 2 business days.