Terms of Sale

Last updated October 19, 2026

These Terms of Sale (the "Terms") apply when you buy YORU products on this website. They are a contract between you and BEMBU LLC, a Wyoming limited liability company ("YORU", "we", "us" or "our"). Please read them before you order. By placing an order, you accept them.

In short: you must be 18 or older, with a delivery address in all 50 US states and Washington, D.C. Prices are in US dollars, with shipping and import duties included; sales tax, where it applies, is calculated at payment. You can cancel at no cost until your order ships. Unused items can be returned within 30 days of delivery; for hygiene reasons, a pillow, comforter or pillowcase that has been slept on, used or washed cannot. Anything that arrives damaged or wrong, or turns out to be defective within 90 days of delivery, is replaced or refunded at our cost. Our products are made for comfort and are not medical devices, and pillows and soft bedding never belong in a baby's sleep space. These Terms do not require arbitration.

Who we are

YORU is a brand of BEMBU LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States, Wyoming filing ID 2026-002108364. Email: nzb1383@gmail.com. Customer service is by email, the fastest way to reach us. Full details are on our Seller Information page.

Who can buy

• You must be at least 18 years old and able to enter into a binding contract to place an order. At checkout, you confirm that you are 18 or older.
• If you are under 18, you cannot order yourself. A parent or legal guardian can order in their own name.
• We deliver only to street addresses in all 50 US states and Washington, D.C. See Where we sell and our Shipping & Delivery policy.
• We sell to individual customers, for their own use or for their household, not to resell. We may limit the quantity of a product per order.
• Please give us accurate contact and delivery details. We use them to deliver your order and to reach you about it.

Our products

• Product information: each product page shows what is in the box, how to use and care for the product, its materials in general terms, its details and its safety information. Please read it, and our Care & Safety page, before you order.
• Made for comfort: YORU pillows and bedding are made for comfort. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. Comfort is personal: how a pillow or a comforter feels depends on your body, the way you sleep, your mattress and your room, so we cannot promise that a product will suit you. For ongoing pain, numbness or a sleep problem, please see a doctor.
• Not for babies: our pillows, comforters, pillowcases and the Body Pillow are made for adults' beds. They must never be placed in a crib, bassinet, play yard or any other infant sleep space. See Babies and safe sleep.
• Sizes: our size names (Standard and King for pillows and pillowcases; Twin / Twin XL, Full / Queen and King / Cal King for comforters; Regular and High for the Contour Pillow) follow common US bedding names. The size you choose never changes the price. If you need a measurement before you order, email us and we will tell you what our supplier has confirmed in writing.
• Vacuum packing: pillows and comforters are shipped vacuum-compressed and rolled. They need 24 to 48 hours after unpacking to regain their shape and loft, so please give them that time before you decide whether you want to keep them.
• Origin: our products are imported.
• Photos: our photos and images show the products, their shape and color, and how they are used, as faithfully as we can. Some images are digitally created or retouched. Colors look different from one screen to another, and the bed, the room, the people and any other product shown in an image are not included unless they are listed under "In the box" on the product page.

Prices, sales tax and import duties

• All prices are in US dollars (USD). Each product has one price, shown on its product page, whatever size you choose.
• Shipping is included in the price; there is no separate delivery charge.
• Our prices include import duties. Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full.
• Our prices do not include sales tax. Where the law of the state you ship to requires us to collect it, sales tax is calculated at payment from your delivery address and shown as its own line before you pay.
• Where we do not collect sales tax, your purchase may still be subject to use tax in your state. Your state's tax department can tell you more.
• We may change our prices at any time. The price that applies to your order is the one shown at checkout when you place it.

Promotions

We run no promotion at this time: there are no codes, no reduced prices and nothing added to orders. If we ever run one, its terms (what it applies to, when it starts and ends, and any conditions) will be shown with it, and these Terms will still apply to the order.

Orders and order confirmation

• Before you pay, the checkout page shows each item with its size, its quantity and price, shipping (included), the total, how sales tax is added, the accepted payment methods and when you are charged, the estimated delivery, and how cancellations and returns work, with links to these Terms and our Privacy Policy. Please check them carefully, and the sizes in particular.
• When you place an order, you ask to buy the products in it. We email you an order confirmation once your payment is authorized. Your order is accepted, and the contract between us is formed, when we send that email. If it has not arrived within a few hours, check your spam folder, then write to us.
• We may decline or cancel an order before it ships if we suspect fraud, cannot verify the payment, cannot deliver to the address given, have reason to believe the person ordering is under 18, or if a product is not available. If we do, we tell you and refund everything you paid within 5 to 10 business days.
• We send order confirmations, shipping and tracking emails, delay notices and other messages about your order by email. You agree that these emails meet any legal requirement for such communications to be in writing. We send no marketing emails unless you ask for them yourself.

Pricing and availability errors

• We work to keep our prices, descriptions and availability right. If a price on our website is clearly wrong, for example far below the real price, we may cancel the affected items before they ship, even after we confirmed the order. We tell you by email and refund everything you paid for them.
• If a product or a size turns out to be unavailable after you order, we email you with the expected shipping date, and you choose between waiting and canceling for a full refund.

Payment

• Accepted payment methods: Credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay and Google Pay.
• When you are charged: your payment method is charged when you place your order, for the total shown at checkout. Every order is a one-time purchase: nothing renews, and we never charge you again without a further order from you.
• Card security: payments are handled by our third-party payment processor, which complies with the Payment Card Industry Data Security Standard (PCI DSS). Card details are entered in its secure payment form and travel encrypted over HTTPS. We never see or store your full card number or security code.
• Your card statement: the charge appears as YORU, sometimes followed by a short reference added by the payment processor or your bank. If you do not recognize a charge, please email us first, before you contact your bank, and we will tell you what it is.
• Currency: all charges are in US dollars. If your card was issued outside the United States, your bank may add its own foreign transaction fee. We do not charge one.
• By placing an order, you confirm that you are authorized to use the payment method you provide.

Shipping, delivery and risk of loss

• Shipping is included in the price; there is no separate delivery charge. That stays true whatever the order contains, even if it ships in more than one package.
• We ship your order from our partner warehouse overseas within 1 to 3 business days after it is confirmed. Transit then takes 7 to 12 business days, so most orders arrive about 8 to 15 business days from order confirmation. Delivery dates are estimates. Every order is tracked.
• If we cannot ship within the time stated, we tell you before that time runs out and give you the choice to accept the delay or cancel for a full refund, as the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires. See Shipping delays and your right to cancel.
• Ownership of the products, and the risk of loss, pass to you when the carrier delivers your order to the address you gave us. If a package is lost or damaged before delivery, we reship or refund it.

Full details are in our Shipping & Delivery policy, which is part of these Terms.

Cancellations

You can cancel your order at no cost at any time until it ships. Email us at nzb1383@gmail.com with your order number and "Cancel" in the subject line. What counts is when your email reaches us: if it arrives before your order ships, we cancel it and refund the full amount you paid, sales tax included, within 5 to 10 business days, even if our reply comes later. We check for cancellation emails before every order leaves.

If your email reached us in time but the package still went out, you do not need to refuse it: keep it unopened and we send you a prepaid return label and refund you in full, at no cost to you. If you write after your order has shipped, it can no longer be canceled: it becomes a return, as described below. See Cancellations in our returns policy.

Returns and refunds

Unused items in their original condition can be returned within 30 days of delivery. For hygiene reasons, a pillow, comforter or pillowcase that has been slept on, used or washed cannot be returned; unpacking a vacuum-packed pillow or comforter to look at it does not count as use. A defective, damaged or wrong item is replaced or refunded, even if it has been used.

Return shipping for a change of mind is paid by the customer; for a defective, damaged or wrong item, we pay it. For a change of mind, you send the items back with the carrier of your choice, to a return address that may be outside the United States. Please email us before you send anything: we reply within 2 business days with the return address and instructions. For each returned item, we refund the price you paid for it, plus any sales tax on it, to your original payment method within 5 to 10 business days after we receive and check the return. The return postage of a change of mind is not refunded, and there is no restocking fee. To change a size, return the unused item and place a separate order for the size you want. Full details are in our Returns, Refunds & Cancellations policy, which is part of these Terms.

Limited warranty

BEMBU LLC gives this 90-day limited warranty on every product sold on this website. It covers the person who bought the product from us and anyone who received it from them as a gift.

• What it covers: defects in materials or workmanship, such as a seam that opens, a zipper that breaks or will not close, a tear or a hole in the fabric that was not caused after delivery, foam that is split or crumbling, fill that comes out through the fabric or a seam, or a pillow or comforter that still looks clearly flat, lumpy or uneven several days after it was unpacked and fluffed. It also covers an item damaged in transit, a missing item and an item that is not what you ordered, including the wrong size.
• How long: please tell us about damage in transit, a missing item or a wrong item within 7 days of delivery, and about a defect within 90 days of delivery. This warranty covers you even if you have unpacked, used or washed the item as its care label allows: the hygiene rule for change-of-mind returns does not apply to it.
• What we do: we send a replacement of the same product and size, or refund the price you paid for the item with any sales tax paid on it, as you prefer. If a replacement is not available, we refund it. Photos are usually enough. If we need the item back, we pay for the return postage.
• What it does not cover: normal wear, such as foam or fill that softens and settles with use, a pillow that needs fluffing, or light pilling or fading of the fabric; damage from washing, drying or ironing against the care label, from bleach or high heat, or from washing a foam core; stains, burns, tears, cuts or other damage that happens after delivery, including a cut made when opening the vacuum bag and damage by pets; and personal preference, such as a height, firmness, warmth or feel you do not like, or the light smell of memory foam when it is first unpacked, which fades as it airs. An item you simply do not like can still be returned unused under our returns policy.
• How to claim: email nzb1383@gmail.com with your order number, a short description of the problem, and photos of the item and, for damage in transit, of the packaging and the shipping label. We reply within 2 business days. The warrantor is BEMBU LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It adds to the implied warranties described below and does not shorten them. If you notice a problem after these periods, please write to us anyway.

Implied warranties and your rights

Every product you buy from us also comes with the implied warranties that the law of your state gives you, such as the implied warranty of merchantability (that a product is fit for the ordinary purpose for which it is used) and, where it applies, the implied warranty of fitness for a particular purpose. We do not disclaim them, and we do not limit how long they last. Nothing in these Terms takes away any right that consumer protection or warranty laws give you.

Separately from the products you buy, the website itself and its general content are provided "as is", to the extent the law allows. We work to keep it accurate and available, and we correct errors when we find them.

Using our products safely

Please follow the care label sewn into each product, the instructions on its product page and our Care & Safety page. In particular:

• keep pillows, comforters, pillowcases and any loose bedding out of an infant's crib and sleep space: a baby should sleep on a firm, flat surface with nothing else in it;
• keep the plastic packaging, and the Flex Pillow's bag of extra foam, away from children and pets, and throw the packaging away once you have unpacked;
• open the vacuum bag carefully, with the blades pointed away from the product;
• keep bedding away from candles, open flames, fireplaces, space heaters and other heat sources, and use electric blankets and heated pads only as their maker's instructions say;
• check seams and zippers from time to time, and stop using a damaged product;
• for ongoing pain, numbness or a sleep problem, see a doctor: our products are not medical devices.

If you have a safety concern about one of our products, stop using it and write to us. See Reporting a safety concern.

Where we sell

This website sells only for delivery to street addresses in all 50 US states and Washington, D.C. We do not ship to P.O. boxes, to APO, FPO or DPO military addresses, to US territories, or to any address outside the United States, and we do not knowingly sell to anyone who plans to export the products. If you take a product out of the United States, you are responsible for following the rules of the country you bring it to.

Limitation of liability

Nothing in these Terms limits or excludes our liability where the law does not allow it, such as liability for personal injury or property damage caused by a defective product, or for our gross negligence, fraud or willful misconduct. Nothing in them takes away your rights under the consumer protection and implied warranty laws of your state either.

Subject to that, and only to the extent permitted by law:

• we are not liable for indirect, incidental, special or consequential damages arising out of or relating to these Terms, the website or the products you buy from us; and
• our total liability for any claim relating to an order will not exceed the amount you paid for that order.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. If you live in New Jersey, the limitations and exclusions in this section do not apply to claims under the New Jersey Consumer Fraud Act or the Truth-in-Consumer Contract, Warranty and Notice Act, or to the extent New Jersey law forbids them.

Governing law and courts

These Terms, and any dispute about them or about an order, are governed by the laws of the State of Wyoming, without regard to its conflict of law rules. This choice of law does not deprive you of the protection of any law of your state of residence that cannot be waived by agreement.

If a dispute is not settled informally as described below, either of us may bring it in small claims court, or in the state or federal courts located in Wyoming. This does not take away any right the law of your state gives you to bring a claim in the courts where you live.

Resolving a problem

Most problems are settled quickly by email. If something has gone wrong, write to us at nzb1383@gmail.com with your order number, what happened and what you would like us to do. We reply within 2 business days.

• Informal resolution first: before either of us starts a court case about these Terms or an order, the one who has the dispute sends the other a short written description of it: you to our email address, we to the email address used for your order. We then both try in good faith to settle it within 30 days after it is received. Any time limit for bringing the claim is paused during those 30 days, to the extent the law allows. Small claims court is open to you at any time.
• Card disputes and chargebacks: if a charge looks wrong, or an order has not arrived, please contact us first. We answer within 2 business days, and a refund from us usually reaches you faster than a card dispute. Nothing in these Terms limits your right to dispute a charge with your card issuer. If a dispute is opened, we send the payment processor and your card issuer the order details, the delivery tracking and the emails we exchanged, so they can decide it.
• Government agencies: nothing in this section stops you from contacting a government agency at any time, such as your state Attorney General or the Federal Trade Commission.
• No arbitration: these Terms do not require arbitration, and they do not take away your right to go to court or to join a class action.

Notice for California users

Under California Civil Code Section 1789.3, California users of this website are entitled to the following consumer rights notice. This website is provided by BEMBU LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States, email nzb1383@gmail.com. There is no charge for using the website itself. The prices of our products are shown on the website and at checkout, with shipping included. To resolve a complaint about the website or an order, please contact us by email first. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Our website and its content

• You may use this website for your personal, non-commercial use. Please do not misuse it: for example, do not copy or scrape its content in bulk, interfere with its operation or security, upload malicious code, place fraudulent orders or use it for any unlawful purpose.
• The YORU name and logo, the website design, and its text, photos and graphics belong to BEMBU LLC or its licensors and are protected by intellectual property laws. You may view and print pages for your personal use. Buying a product does not give you any right to use the YORU name or logo.
• Links to other websites are provided for convenience. We are not responsible for their content or practices.
• How we handle personal information is explained in our Privacy Policy and Cookie Policy.

Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and change its "last updated" date. The version posted when you place an order applies to that order.

General

• Entire agreement: these Terms, together with our Shipping & Delivery, Returns, Refunds & Cancellations, Care & Safety, Privacy and Cookie policies, are the entire agreement between you and us about your purchases on this website.
• Events beyond our control: we are not responsible for delays or failures caused by events beyond our reasonable control, such as storms, floods, fires, carrier disruptions or customs delays. Even then, we tell you about any shipping delay and give you the choice to cancel for a full refund.
• Severability: if any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver: if we do not enforce a provision right away, we can still enforce it later.
• Transfer: we may transfer our rights and obligations under these Terms to a company that takes over our business, and your rights will not be reduced. You may not transfer your rights without our written consent.
• Headings: headings are for convenience only.

Contact

Questions about these Terms? Email us at nzb1383@gmail.com. We reply within 2 business days. Our mailing address is BEMBU LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.